Total Experience: Minimum 5 year of relevant experience in Windows Server & Infrastructure.
Salary: As per industry standards.
Industry: IT
Shift Timing – 8:30 AM – 5:30 PM
Working Days – Monday – Saturday
Employment Type: Full Time, Permanent
Qualifications: Any Graduate in IT
Job Location : Wockhardt Towers, Bandra Kurla Complex, Mumbai – 400 051
Swan Solutions offering:
Swan, a 500 Crore organization is a rapidly growing firm headquartered and based in Mumbai. The organization has been nurtured for over 33 years by Mr. Mohammed Sutarwala, a post-graduate from the University of Texas at Austin, USA. Swan is a successful IT Infrastructure service provider, offering IT hardware and networking solutions to many BFSI , PSU & SMB and Corporate houses on Servers, Blades, Peripherals, Networks & Cloud. The company has partnered with HP, Cisco, Microsoft, VMWare, and NetApp. (https://www.swansol.com)
Culture at Swan :
Swan believes in taking up inspiring and challenging IT projects that encourages innovation and having fun while doing so and celebrates the people who make it happen. The open-door culture at Swan ensures that anyone with a good idea can voice it in front of an audience that can help transform it from thought to reality. Accountable, Vibrant, Willing to learn, Independent, and Impactful are few words that perfectly describe the members of team Swan.
Profile : System Administrator L2
Roles & Responsibility :
Exchange Server 2016:
- Administer and maintain Exchange Server 2016 in a mid-size to enterprise environment
- Manage mailbox databases, DAG (Database Availability Group) health, and replication monitoring.
- Troubleshoot mail flow issues, SMTP connectivity, and message tracking.
- Manage Outlook connectivity (MAPI/HTTP, RPC over HTTP) and Autodiscover services.
- Handle certificate bindings for Exchange services (IIS, SMTP, and IMAP/POP).
- Manage mobile device connectivity via ActiveSync and Outlook on the Web (OWA).
- Create, configure, and manage mailboxes, distribution groups, shared mailboxes, and resource mailboxes.
- Monitor and manage Transport Queues, Edge Transport roles, and anti-spam filters (if applicable).
- Work with hybrid setups (if any) and support migration/coexistence tasks with Exchange Online (O365).
- Perform Exchange patching, cumulative update installations, and service restarts with minimal impact.
- IT Operation Support and leading the outsourced operations team.
- On-call availability for critical issues or scheduled maintenance (as needed) after office hours.
Windows Infrastructure:
- Support and troubleshoot Windows Server 2012/2016/2019/2022 platforms.
- Administer Active Directory – user/group management, OU structure, and Group Policy.
- Configure and troubleshoot DNS/DHCP services.
- Manage file shares, permissions (NTFS/Share), DFS (if applicable), and folder redirection policies.
- Oversee SSL/TLS certificate lifecycle, including CSR generation, installation, and renewal across Windows and Exchange servers.
- Maintain documentation on Exchange architecture, recovery procedures, and routine task guides.
Key Requirement :
- 5 years of experience supporting Exchange Server 2016 and Windows infrastructure.
- Exchange Server 2016 administration, troubleshooting, and monitoring
- Strong understanding of mail flow architecture, connectors, and protocol configurations
Familiarity with Exchange Management Shell (PowerShell) for automation and bulk operations - Experience in managing Windows Server roles, including DNS, DHCP, and AD
- Knowledge of SSL/TLS certificate management, especially within IIS and Exchange
- File server experience, including access management and storage monitoring.
- Experience with hybrid Exchange deployments
- Knowledge of Exchange Online Protection (EOP) and antivirus/anti-spam tools
- PowerShell scripting for automation, mailbox reporting, and system tasks
- Exposure to monitoring tools (e.g., SCOM, Solar Winds) is a plus
- Familiarity with backup and restore procedures for Exchange databases (e.g., VM, Windows Backup).
- Strong problem-solving and communication skills
- Ability to work in a structured ITIL-based support environment
- Self-motivated, with strong documentation and process-following discipline
For any further inquiries you may get back to us via e-mail / call.